Web enabled Systems
Vega D-Mille has undertaken several web projects for various clients. We develop web projects from conceptualization stage onwards. We are also in a position to boast about successfully converting many abandoned or incomplete projects that had failed to deliver into profitable businesses.
When a client comes to us, we first try to understand what your need actually is and then develop web-based software solutions accordingly. We see to it that our web-based software solutions always adopt a practical approach, thus making it easy for the user.
We develop customized software solutions for our clients after understanding the market fully. For example, today, the customer interaction market is rapidly moving from a ‘mass production’ transaction-centric model to individual customer relationship management (CRM) model. There is no longer a concern just about the volume of calls taken and amount of time spent on the call, but rather on providing world-class service to the customer. Recognizing this market sentiment, we have developed effective customized software solutions and as Mauritius is on its way to becoming one of the BPOs, our customized software solutions make perfect e-CRM models, just what the BPO industry is looking for today.
Our web-enabled solutions build customer relationships and maximize the lifetime value of those relationships over time, which is the key to achieving profitability. Some of the key features of our e-CRM model are as mentioned:
Provides call-handling agents easy-to-operate tools to deliver optimum client service
Offers integration with front-and back-office CRM applications
Customized design and implementation services to fit e-CRM goals
Provides easy-to-generate reports to the Operations Managers to strategize on various operational issues.
Provision for smooth handling of the escalated cases by Operation heads
